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I have had this for a year now. Works great. I have a heavy duty black craftsman all rubber garden hose in it. I have used it daily for our farm animals. And. Read complete review
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I have had this for a year now. Works great. I have a heavy duty black craftsman all rubber garden hose in it. I have used it daily for our farm animals. And during the spring/summer/fall for gardening. I&#039ve noticed that it works well if you real it in straight. The hose will not go in unless it&#039s lined out straigt infront of the unit. If you do it that way, there&#039s no tension &amp it&#039s quite easy.Only 4 Stars because the handle it is made out of plastic.
(I have bought, installed, and used a total of six hose reels of this type: three of this model and three of the Suncast brand all of which have 200&#039 capacity all of which have the hose tracking feature all used by different people and in different circumstances, and up to 8 years of usage. As such, the following observations represent a lot of experience and more than one person&#039s perspective.) Following are my observations: All-plastic construction except for the aluminum water pipe. The aluminum pipe is probably a good idea as the plastic pipe on one of the Suncast units failed. (To their credit, Suncast replaced it right away without question.) The housing is sturdy enough, but the working components - reel handle and hose guide especially - are of light-duty plastic almost cheesy, given the high price. The handle has broken on one and the tracking device has broken on one. Owner&#039s Manual instructions for use are grossly inadequate for actual use in real-world conditions. The housing must be anchored by the user or to a base (ground, pad, deck, etc.) if more than minimal length of hose is used otherwise it moves around clumsily when you try to reel in the hose. The hose connection on the reel is at the wrong angle, so it puts stress on the hose right at the connection causing it to break eventually even with heavy-duty, premium hose. You must unlock the hose tracking device prior to pulling out the hose otherwise you&#039ll strip or break the device if you pull the hose at anything more than a slight angle. When using the hose tracking device (locked position), you must make sure the hose is being reeled straight in, not at an angle otherwise the hose tracking device may strip and/or break. That hazard increases with heavier and/or longer-length hose. I could go on, but those are the more important cautionary things. Other observations: Very limited access to hose reel and connection. The only open area is at the bottom, so you have to upend the unit to get at the reel - to disconnect or untangle the hose (a common occurrence if you&#039re not very careful when reeling it in) so if you anchor the unit to keep it from going squirrely when you reel in the hose, that becomes a time-consuming task. The crank is on the left as you face the unit from the front, which would be fine if you&#039re left-handed, except that you have to crank it clockwise to reel in the hose, which is awkward. If you&#039re right-handed, it&#039s awkward unless you crank while standing at the rear of the unit, which is also awkward if you want to keep your hose from kinking as it is reeled in through the hose tracking device. The Suncast crank is on the right as you face it, and it cranks clockwise, so you can manage the hose with your left hand while cranking comfortably with your right hand, which makes much more sense. I don&#039t have time and patience to go over all the design flaws in this product they&#039re too numerous to mention here. It ought to be redesigned and beefed-up. In the meantime, I would recommend that you try to find a better product. Unfortunately, though easier to use, the Suncast product isn&#039t built much better. For example, the crank handle broke on all three of mine (one had only 100 feet of light-duty hose!), and Suncast would not replace the crank. Shame on them, as I found out that it&#039s a very common problem with that product. I ended up mending it with epoxy and installed a long bolt in the crank handle to reinforce it. It&#039s worked flawlessly since. Now, if I can do that why can&#039t the manufacturer???? Bottom line: it&#039s a short-term, light-duty product that works well enough if you use only short, light-duty hose, are very careful with the hose tracking device, and don&#039t mind its awkwardness. Otherwise you&#039ll end up frustrated and throwing it out after a season or two of use.
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Hard to roll hose in and out. Awkward mechanism. Not at all fluid operation to roll it in. Almost need to people. Hose gets compressed inside and won&#039t give full pressure unless fully extended. Can&#039t be opened to service. Terrible.